Our business operates year-round. During tax season, our office is open daily from 9 AM to 7 PM, including weekends and holidays. After tax season, office hours vary. We recommend contacting us or booking an appointment before visiting to ensure availability, as we may be busy during tax season or out of the office during the off-season. Thank you!
If you’re already working with one of our accountants, please contact them directly at the email address provided below:
Jack Liu: jack@solidtax.ca 613-9001822
Zi Tian Zhang: zi@solidtax.ca 613- 5192822
Amanda Du: amanda@solidtax.ca 613-5194508
Kate Zhang: kate@solidtax.ca 613-9000388
Office: info@solidtax.ca 613-4212012
We may not always be able to answer calls or return messages immediately. If we miss your call, please email us with a clear outline of your request, and we’ll respond as soon as possible.
Don’t delay, contact us today!
Our office is located at 1390 Prince of Wales Dr, Suite 409, Ottawa. You’ll find a Tim Hortons in the nearby plaza, with a fence beside it. Just over the fence is our 5-story office building, located next to a tall residential building. Parking is available beneath our office.
Our office is located at 1390 Prince of Wales Dr, Suite 409, Ottawa. You’ll find a Tim Hortons in the nearby plaza, with a fence beside it. Just over the fence is our 5-story office building, located next to a tall residential building. Parking is available beneath our office.
Frequently Asked Question
Contact Us
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I can’t get through on your phone line. What should I do?
We are unable to answer calls while meeting with clients, especially during tax season. If you’re an existing client, the best way to reach us is by emailing the accountant you’re working with directly.
If you prefer to leave a message, please include your name, phone number, and the reason for your call. If you’ve worked with a specific accountant, be sure to mention their name. For appointment bookings, please use our website’s booking system.
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I’ve called several times and left messages, but haven’t received a call back. What’s going on?
During tax season, we work 12 hours a day, 7 days a week, assisting thousands of clients. If we haven’t answered your call or email immediately, it’s because we’re extremely busy, not because we’re ignoring you. Rest assured, we will get back to you as soon as we can!